Contact Us

At IGET Store, we’re committed to providing a safe, reliable, and transparent shopping experience for adults across Australia. Whether you need help choosing the right IGET vape, have questions about your order, or need assistance with shipping or product verification, our team is here to support you.

How to Reach Us:

Order & Shipping Enquiries

For order-related questions—including delivery status, tracking updates, address corrections, or dispatch information—please include your Order Number in your message so we can assist you quickly.

You can also track your order anytime via the link in your confirmation email.

Product Verification

All devices sold at IGET Store are sourced directly from verified manufacturers.
If you want to confirm authenticity, simply visit our site’s verification section and scan the QR code provided with your device.

If you have trouble verifying your vape, our team can help manually check it.

Returns & Issues

If your device arrives damaged, defective, or not performing as expected, please contact us within 48 hours of delivery with:

• Your order number
• A brief description of the issue
• Photos or a short video (if applicable)

We’ll work with you quickly to resolve the issue in line with our customer-first guarantee.

Business Hours

• Customer Support: 24/7
• Order Processing: Monday–Friday
• Shipping: Daily dispatch (excluding public holidays)

Our Promise to You

As Australia’s trusted online vape shop, we’re dedicated to:

• Providing 100% authentic IGET vapes
• Ensuring fast nationwide shipping
• Maintaining 100% secure payment processes
• Offering trackable orders with full transparency
• Supporting customers with responsive, reliable care

If you have any questions—big or small—we’re here to help.