FAQs
1. How long does shipping take?
We offer fast Australia-wide delivery.
• Metro areas: 1–3 business days
• Regional areas: 3–7 business days
Orders are packed and shipped promptly to ensure you receive your items quickly.
Orders placed before 1 p.m. on weekdays will be dispatched the same day.
2. What payment methods do you accept?
We accept secure payments, including:
• Bank transfer
• Visa/master card
3. Do you offer discreet packaging?
Yes. All orders are shipped in plain, unbranded packaging, with no labels indicating what’s inside.
Your privacy is always protected.
4. How can I track my order?
We ship using Australia Post. Once shipped, you will receive tracking notifications via email or text message.
5. What should I do if my vape arrives damaged or not working?
Contact us within 48 hours with photos or videos of the issue.
We’ll provide a replacement or store credit, depending on the situation.
Your satisfaction is our priority.
6. Do you ship to all states in Australia?
Yes. We ship to all Australian states and territories, including NSW, VIC, QLD, WA, SA, ACT, TAS, and NT.
7. How do I know which vape is right for me?
It depends on your preference:
• Beginner: Disposable vapes / easy to use
• Flavour lovers: High-flavour disposables
• Experienced users: Refillable pod systems
You can contact us anytime for personalised recommendations.
8. Are your vapes safe to use?
All products are sourced from reputable manufacturers that meet safety standards.
However, vaping should only be used by adults 18+ and should follow local regulations.
9. Do you offer bulk or wholesale pricing?
Yes, we provide bulk deals and wholesale pricing for qualified buyers.
Contact us directly for high-volume orders.
10. Do you sell authentic and high-quality vape products?
Absolutely. All our vapes are 100% genuine, sourced from trusted manufacturers and wholesalers.
We do not sell cheap fakes or replicas.
11. Do you offer discounts or loyalty rewards?
Yes. Customers can enjoy regular promotions, bundle savings, and rewards for returning purchases.
12. How often do you restock?
We restock weekly. Popular flavours and brands can sell out quickly, so subscribing to our updates helps you stay informed.
13. What is your return policy?
For hygiene and safety reasons, used vapes cannot be returned. Unused or faulty items may be exchanged depending on the circumstances.
14. What if I receive the wrong items?
Contact our support team immediately. We operate 7 days a week and will resolve the issue promptly.
15. Which vape lasts the longest?
Long-life devices such as Alibarbar Adjust Ice 12,000 puffs, Alibarbar 9000 puffs, IGET One 12,000, and IGET Pod S3 10,000 are among the highest-capacity options available in Australia.
16. What is the strongest-flavour disposable vape?
Brands like IGET, Alibarbar, HQD, and Kuz Luxe deliver some of the boldest flavours, including Strawberry Watermelon, Skittle, Pink Lemon, Blueberry Blast, Chupa Chups Strawberry, Grape Ice, Strawberry Kiwi, Cola Ice, and more.
17. Is it safe to buy disposable vapes online in Australia?
Yes—provided you purchase from a reputable store that sells authentic products, lists clear specifications, and offers customer support.
18. What’s the difference between IGET Bar and IGET Bar Pro?
The IGET Bar Pro typically offers a higher puff count, smoother airflow, improved flavour depth, and a more refined draw than the standard IGET Bar.
19. Are Alibarbar vapes genuine?
Authentic Alibarbar devices include verification codes. Always check through trusted sellers to avoid counterfeit products.
20. Why does my vape taste burnt?
A burnt flavour usually means the coil is drying out or the device is reaching the end of its lifespan. Higher-quality brands tend to reduce this issue.